System Administrator - Monitoring
Date: 14-Jun-2022
Location: Pune, IN
Company: Bmt International SA
Purpose of the job
To perform support services and administrative tasks in assigned monitoring technologies of BMT group.
Accountabilities
• Maintains the assets inventory in global BMT network ensuring that all items are recorded/updated/removed when required;
• Maintains monitoring sensors in IT monitoring system (Centreon), regularly check the status of Centreon sensors and creates service desk tickets when warning, unknown or critical status appears;
• Follows-up the resolution status - escalate when SLA is not met;
• Performs routine checks of other assigned IT systems in order to be able to proactively identify problems, creates service desk tickets when abnormal situation is detected;
• Assists other IT colleagues with resolution of IT infrastructure monitoring issues;
• Resolves tickets, tasks and service request assigned in helpdesk application (ServiceDesk Plus);
• Regularly communicates with colleagues from assigned competence teams, follows-up the instructions and principles defined inside these teams;
• Always looks for problem root cause, be proactive;
• Keeps the working environment clean and neat;
• Maintains and expands knowledge base in area of expertise;
Main responsibilities:
• Create service desk tickets when abnormal situation is detected in monitoring tools;
• Makes sure that the assigned IT equipment is used effectively and in efficient manner;
• Makes sure that assigned IT resources (mainly software and user licenses) are not misused (or violating licensing permissions);
Profile
• An IT Highschool graduate
• With already at least 2 years of experience in IT
• Excellent knowledge of English
• General knowledge of IT infrastructure components and services,
• Good knowledge of Windows Server and linux OS,
• General knowledge of VMWare virtualization,
• Hands-on experience with IT monitoring tools (Centreon or Nagios is an advantage),
• Own experience with use of ticketing systems is an advantage.
• Good communication skills, team player, responsible person, consistent and proactive attitude.
• Problem solving and incidents investigation skills
Range of attorney
• Creates service desk tickets and decides about escalation when SLA is not met;
• Decides about the best method of incidents and service requests resolution (helpdesk application);
• Notifies service desk technicians if their tickets status is abnormal.
Challenges of the job
• Proactively minimize the risk of IT service degradation of interruption due to IT technologies failures or other operational issues.
• ad-hoc emergency activities outside working hours are expected;