System Administrator - Monitoring

Purpose of the job

To perform support services and administrative tasks in assigned monitoring technologies of BMT group.

Accountabilities

•    Maintains the assets inventory in global BMT network ensuring that all items are recorded/updated/removed when required;
•    Maintains monitoring sensors in IT monitoring system (Centreon), regularly check the status of Centreon sensors and creates service desk tickets when warning, unknown or critical status appears;

•    Follows-up the resolution status - escalate when SLA is not met;
•    Performs routine checks of other assigned IT systems in order to be able to proactively identify problems, creates      service desk tickets when abnormal situation is detected;
•    Assists other IT colleagues with resolution of IT infrastructure monitoring issues;
•    Resolves tickets, tasks and service request assigned in helpdesk application (ServiceDesk Plus);
•    Regularly communicates with colleagues from assigned competence teams, follows-up the instructions and principles defined inside these teams;
•    Always looks for problem root cause, be proactive;
•    Keeps the working environment clean and neat;
•    Maintains and expands knowledge base in area of expertise;

Main responsibilities:

•    Create service desk tickets when abnormal situation is detected in monitoring tools;
•    Makes sure that the assigned IT equipment is used effectively and in efficient manner;
•    Makes sure that assigned IT resources (mainly software and user licenses) are not misused (or violating licensing permissions);    

Profile

•    An IT Highschool graduate
•    With already at least 2 years of experience in IT 
•    Excellent knowledge of English 
•    General knowledge of IT infrastructure components and services,
•    Good knowledge of Windows Server and linux OS,
•    General knowledge of VMWare virtualization,
•    Hands-on experience with IT monitoring tools (Centreon or Nagios is an advantage),
•    Own experience with use of ticketing systems is an advantage.
•    Good communication skills, team player, responsible person, consistent and proactive attitude.
•    Problem solving and incidents investigation skills
            

Range of attorney
•    Creates service desk tickets and decides about escalation when SLA is not met;
•    Decides about the best method of incidents and service requests resolution (helpdesk application);
•    Notifies service desk technicians if their tickets status is abnormal.

Challenges of the job
•    Proactively minimize the risk of IT service degradation of interruption due to IT technologies failures or other operational issues.
•    ad-hoc emergency activities outside working hours are expected;